Modula - Field Technician - Lewiston, Maine

Modula - Field Technician - Lewiston, Maine


Basic Functions and Scope of Job:

Executes equipment installations and customer support both independently and by coordinating and/or training external crews when required; identifies, diagnoses, and resolves problems for users of Modula Inc. equipment; provides one-on-one end-user problem resolution either on-site or by using phone communication; delivers, tags, sets up, and assists in the configuration of end-user hardware, software and peripherals; reports hours, expenses and requirements for spares, performs repairs and urgent shipments in a timely fashion; coordinates timely repair of equipment and software covered by third-party vendors; supports service team with answers to frequently asked questions from customers; will participate in a 24/7 on call rotation.

 

Education and Experience:5 years of related experience.


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